Welcome to the Revised ATC Online Store
ATC SHIPPING POLICY.
Domestic orders.
Domestic orders placed using the ATC Online Store are typically shipped via UPS Ground Service or Federal Express within 0-1 business days after the order is placed. If you prefer a different shipping method, please contact us so that we may provide a quote for your preferred shipping method:
Applied Technology Council
Attention: Publications
201 Redwood Shores Parkway, Suite 240
Redwood City, CA 94065-1175
Phone: 650/595-1542
Fax: 650/593-2320
e-mail: atc@atcouncil.org
If your order is time sensitive, please contact our office to confirm that your order has been shipped. In some instances an order may be delayed due to time required for printing.
UPS Ground shipping:
All orders are shipped from our Redwood City, California location.
ATC RETURN POLICY.
Return Permission Must Be Requested so that we may issue a Return Authorization and provide return shipping instructions. To request permission to return a report, please contact us.
Books Damaged in Transit. If your package was damaged by the carrier (UPS or Federal Express), please advise ATC so that we may submit a claim to the carrier.
Returns Must Be Accompanied By Your Authorization of Return. Books returned with the Return Authorization will be credited with 100% of the invoice total less the cost of shipping. Shipping charges are not refundable. A restocking fee may apply.
To Request for a Credit. To receive a credit for a return, the book must arrive in its original, saleable condition. To package the books so that they will survive the trip, we suggest you wrap them in the same way that they were sent to you. We cannot accept returns of certain items, including:
- Shrink-wrapped items that have been unwrapped
- CD-ROMs
- data diskettes
- licenses for ATC-20i or ATC-45i software that has been used
A check will be issued for the credit. Whether you paid for the order by Visa, Mastercard, check, money order, or cash, ATC will issue a check to reimburse you for your return.
Steel Moment-Frame Bldg Seismic Hazard Mitigation