Return Permission must be requested so that we may issue a Return Authorization and provide return shipping instructions. To request permission to return a report, please contact us at 650-595-1542 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns Must Be Accompanied By Your Authorization of Return. Books returned with the Return Authorization will be credited with 100% of the invoice total less the cost of shipping. Shipping charges are not refundable. A restocking fee may apply.

Books Damaged in Transit. If your package was damaged by the carrier (USPS or Federal Express), please advise ATC so that we may submit a claim to the carrier.

To Request for a Credit. To receive a credit for a return, the book must arrive in its original, saleable condition. To package the books so that they will survive the trip, we suggest you wrap them in the same way that they were sent to you. We cannot accept returns of certain items, including:

* Shrink-wrapped items that have been unwrapped
* Reports printed on-demand
* CD-ROMs
* data diskettes
* licenses for software that has been used

A check may be issued for the credit. Whether you paid for the order by Visa, Mastercard, Discover Card, check, money order, or cash, ATC may issue a check to reimburse you for your return.

Direct all unanswered questions about our book return policy to This email address is being protected from spambots. You need JavaScript enabled to view it.